Link CRM can be used to track Store Repair Tickets and Maintenance.
Step 1) Store Managers submit a maintenance ticket.
Step 2) The system creates an automated email that notifies specific corporate employees of the issue.
Step 3) A company employee approves and assigns the ticket to an employee or third party vendor.
Step 4) The employee or vendor accepts the ticket and schedules the service\support call.
Step 5) The ticket status is adjusted as work is completed.
Step 6) Upon full completion of the ticket, it is closed and all history, receipts and documentation can be kept electronically with the ticket.
Using Dashboard Reporting, corporate and store managers can see reports on all open maintenance tickets and the associated ticket data such as cost, dates, and comments. This is just one more way to streamline efficiency in a Corporate Restaurant Environment. The service desk ticketing system does provide for flexibility to adjust the process to meet every company’s unique needs.
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