Antera Software and Genghis Grill Team-Up to Create Comment Card Automated Reporting. 

Antera Software has entered into a Partner Program with Genghis Grill to create and implement the new project, Comment Card Automated Reporting.  The end product will save money and increase the efficiency and usefulness of Genghis Grill’s comment card processing.

Comment Cards are used in any industry to gage customer satisfaction.  Positive feedback from customers lets management know that they should keep doing what they are doing; negative feedback lets managers know that something is not right and a change may need to take place.  It is said that a happy customer tells 3 friends and an unhappy one tells 3000!  Genghis Grill is not alone in thinking that if there’s a problem at a store location producing unhappy customers, store management and corporate would like to be aware of it sooner rather than later.

With over 40 current restaurant locations and plans to double that number in the next year, the Genghis Grill corporate office is inundated with comment cards from their numerous stores.  In the past, Genghis Grill collected the completed cards from store locations via mail and paid to have these cards transcribed into physical reports.  This process could take one, two or even up to three weeks.  Antera’s Comment Card Automated Reporting will eliminate these expenses, hassles and delays.  Store managers will scan the comment cards daily and Antera’s automated processing system will produce reports available to corporate the next morning.  This process will eliminate the costs of shipping and transcribing, and eliminate the precarious time lapse in reporting.  Genghis Grill Corporate will also be able to view reports on customer satisfaction by store, region, or in any type of category comparison. 

This project will require custom development for the company of Genghis Grill; however the finished product will be customizable for any company in the hospitality industry, or any other industry, who would like to take advantage of Comment Card Automated Reporting.  

About Antera Software  

Antera Software produces software to meet the needs of clients utilizing open source and open license technology to minimize expense and maximize our client return on investment. For more information, visit www.anterasoftware.com.

Antera Media Contact

Tom Newbold       

(214) 556-8040

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