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Frequently Asked Questions

How does (OCR) Optical Character Recognition work?
Link ECM utilizes OCR in two different ways.  The first is our OCR robot.  The system will automatically search out image format files in the database and OCR the files that are not already OCR’d.  The original file is replaced with a fully OCR’d and searchable PDF and the original is written to an archive if you ever require the original format. The second method of OCR is for data extraction and intelligent field recognition.  Please see Intelligent Field Recognition.
What is Intelligent Field Recognition (IFR)?
Intelligent Field Recognition recognizes a field not a character, and consequently a whole field is either accepted or rejected.  This technology often recognizes text that is considered to be of poor quality or even completely unacceptable for OCR and ICR technologies, therefore further improving the recognition rates when compared to other systems.
Can LINK ECM be deployed on a Wide Area Network (WAN)?
Link ECM is capable of running on wide area networks. If you have broadband or T1 connections between sites, you can run Link ECM and access all of the rich features. However, if you have limited bandwidth between sites, we recommend using a remote desktop solution such as Terminal Services from Microsoft or Link ECM Web Module. 
Does LINK ECM support clustered SQL Server environment?
Yes, Link ECM will support SQL Servers configured in Active/Passive mode. Link ECM can also be run with MYSQL and Oracle databases.
Does LINK ECM support remote access?
LINK ECM is accessible through the simple web interface that comes standard with the installation.  Remote users can access the system through the web interface, Air Client, WEBDAV, FTP or CIFS interface using a VPN connection.
Does LINK ECM work on a Novell Network?
Yes, LINK ECM can be installed in a Novell network environment. If the Novell network does not have Active Directory services running, then LINK ECM should be configured to use SQL Server authentication only.
What applications can LINK ECM's full-text indexing search retrieve?
LINK ECM automatically indexes any electronically created documents including Microsoft Office, Word, Excel, PowerPoint, Publisher and Outlook.  Any images imported can be automatically converted to PDF format with full text OCR
What are the minimum requirements to run LINK ECM?
LINK ECM minimum requirements are being upgraded.  Please contact support if you have questions.
What are the operating system requirements for LINK ECM?
LINK ECM directly supports Windows, UNIX, Linux, and Mac OS clients.

What components need to be loaded to run the software?
Link ECM requires server installation of 1) Windows or Linux operating systems, 2) Database of MSSQL, MYSQL or Oracle typically, 3) Link application stack
What databases can I use as the back end to LINK ECM?
Microsoft SQL Server 2000, 2005, Oracle or MYSQL.  MYSQL is open source and available for free download and Oracle can be purchased directly from Oracle.
What scanners are compatible with LINK ECM?
Link ECM is scanner independent.  You are able to scan with multi-functional devices or dedicated scanners.  We can recommend scanners for specific tasks. We do not require any brand or file format. 
What software is necessary to run Link ECM?
Link ECM can be run from any standard web browser and runs on Windows or Apple computers. The system automatically uploads a free version of Adobe Flash if the local machine does not currently have Flash loaded.
How does maintenance pricing work?
Antera support agreements are based upon the purchase price of the software and customizations being supported. Support includes unlimited email/phone support and all new product releases and bug fixes.
How is the product priced?
Link ECM utilizes a unique licensing model.  Unlike our competitors that charge for client access licenses (CAL’s), Link ECM pricing is based upon adding the core product cost + hours for configuration/customization + modules to add additional functionality.  Typically Link ECM provides a full featured system for a fraction of our competitors pricing. 
What is include in maintenance support?
Antera support agreements are based upon the purchase price of the software and customizations being supported. Support includes unlimited email/phone support and all new product releases and bug fixes.
Can I add modules at a later date?
One of the selling points of the Link ECM system is the scalability of the product.  You can add additional modules at any time and we do not charge for additional user licenses so you can allow clients or salespeople access at no additional price.
Does Link ECM create OCR PDF Documents?
Yes, Link ECM creates OCR PDF Documents using our optional Advanced Scanning Module.

What are the optional modules?
See the module page to identify all available modules.