Antera Software and Genghis Grill Team-Up to Create Comment Card Automated Reporting.   

Antera Software has entered into a Partner Program with Genghis Grill to create and implement the new project, Comment Card Automated Reporting.  The end product will save money and increase the efficiency and usefulness of Genghis Grill’s comment card processing. Comment Cards are used in any industry to gage customer satisfaction.  Positive feedback from customers lets management know that they should keep doing what they are doing; negative feedback lets managers know that something is not right and a change may need to take place.  It is said that a happy customer tells 3 friends and an unhappy one tells 3000!  Genghis Grill is not alone in thinking that if there’s a problem at a store location producing unhappy customers, store management and corporate would like to be aware of it sooner rather than later.

With over 40 current restaurant locations and plans to double that number in the next year, the Genghis Grill corporate office is inundated with comment cards from their numerous stores.  In the past, Genghis Grill collected the completed cards from store locations via mail and paid to have these cards transcribed into physical reports.  This process could take one, two or even up to three weeks.  Antera’s Comment Card Automated Reporting will eliminate these expenses, hassles and delays.  Store managers will scan the comment cards daily and Antera’s automated processing system will produce reports available to corporate the next morning.  This process will eliminate the costs of shipping and transcribing, and eliminate the precarious time lapse in reporting.  Genghis Grill Corporate will also be able to view reports on customer satisfaction by store, region, or in any type of category comparison. 

This project will require custom development for the company of Genghis Grill; however the finished product will be customizable for any company in the hospitality industry, or any other industry, who would like to take advantage of Comment Card Automated Reporting.  

Genghis Grill and Mitra QSR employ Antera’s Link CRM,…for Two Completely Different Reasons. 

Link CRM is one of Antera Software’s most widely used software modules.  The user license free Enterprise Level Customer Relationship Manager  is only a one-time cost of $1800 for any size company.  This module was  designed to assist companies and salespeople in keeping track of accounts, contacts, leads, opportunities, meetings, calls, and much more.  Genghis Grill Headquarters took a creative approach to this model and employed the CRM for the purpose of tracking its prospective and existing Franchise Stores. Now Genghis Grill Corporate Employees can easily keep track of all prospective locations, franchisees, managers, and lease locations.  Everything including health permit and liquor license expiration dates to expected open dates of future stores and contractor contact information is stored in the web-based CRM.  Users may log in from anywhere and find the contact they were looking for of the history on any store in this central information database in seconds. 

Main Event Finds Several Ways to Save Money and Increase Efficiency with Antera Software 

Main Event Entertainment Centers, headquartered in Dallas, has taken advantage of several Antera Products to make the company more efficient. 

 All employees of Main Event are paid bi weekly via electronic funds transfer.  This practice is common in the industry and eliminates the need for paper checks to be distributed.  Unfortunately, the law still requires that pay stubs be provided to employees.  Because if this Main Event was spending quite a bit of money and resources printing out pay stubs bi-weekly and mailing them to each employee.  Antera found a more efficient and economical way to do this.  Today, Main Event’s payroll is a 100% paperless process.  The Employees Paystubs are submitted to Antera’s Link ECM electronically.  Link the 1000 page pay stub document into 1000 one page documents and automatically files each paystub in the proper employee's file.  Employees no longer receive their paystubs in the mail, instead they simply log on to the employee portal link on Main Event’s website, were they can view their current and past paystubs anytime.  This simple process upgrade saves Main Event $50K a year in postage and resources.

 Main Event uses Antera’s Link ECM 3.2 Content Management system for other benefits as well.  Location Managers at Main Event Entertainment Centers scan all of  their invoices into Link ECM 3.2.  Using advanced technology, the data in these invoices is extracted by IFR (intelligent field recognition) and automatically put into a predetermined cue for approval depending on the department and amount.  Once the information passes a multistep approval process involving corporate departments and employees, it then automatically flows into Main Event’s Accounting Software for billing.  Antera Software enables Main Event to both operate in a paperless environment and  also eliminate all manual data entry while using automated workflow to ensure costs stay in line.